For several years of work in Manychat, I have accumulated expertise and experience in bug management and resolution. Today, I am thrilled to share valuable insights with the LinkedIn community. In this article, we will delve into the essential practices that our team follows to effectively burn bugs and ensure a smooth operation of our platform while delivering an outstanding user experience.

Sync with the Product Owner

Our team maintains regular sync meetings with the Product Owner to establish seamless collaboration and align priorities. These discussions allow us to address urgent bug issues, allocate appropriate resources, and ensure a shared understanding of bug priorities for efficient resolution.

OKR-Driven Bug Management with Weekly Metrics

At Manychat, we embrace a results-oriented approach by setting clear objectives and key results (OKRs) for bug management. These measurable goals serve as a guiding force, and we emphasize the importance of tracking and reviewing weekly metrics. By analyzing these metrics, we monitor bug resolution progress, identify bottlenecks, and make data-driven decisions to optimize our bug-burning process continually.

Tech Days: Uniting for Bug Burning

In our pursuit of efficient bug resolution, we organize dedicated Tech Days, where all teams come together to focus solely on burning bugs. These special occasions foster collaboration and create a conducive environment for engineers from diverse disciplines to share knowledge and expertise. Through this collective effort, we expedite bug resolution, enhance cross-functional understanding, and strengthen the bonds within our team.

Making Time to Burn Bugs Inside Sprints

Recognizing the importance of bug resolution, we allocate dedicated time within our sprint cycles to address bugs. Integrating bug-burning sessions into each sprint ensures that bugs receive the attention they deserve. This practice balances delivering new features and maintaining a stable and reliable platform, ultimately enhancing the overall code quality and user experience.

Conclusion

Bug management at Manychat is not just a reactive process but a proactive and continuous effort driven by our collective expertise and commitment. By syncing with the Product Owner, following OKR-driven bug management with weekly metrics, organizing Tech Days, and making time to burn bugs inside sprints, we strive to deliver a robust, bug-free software experience that empowers businesses to connect seamlessly with their customers.

Please feel free to share your thoughts and talk about our bug-burning approach in the comments section below. Together, let's shape a bug-free future and elevate the standard of software excellence!