Beware, not every ticket should be worked even if it comes from on high, your PO EM, whoever may have authority but that doesn't mean their tickets are automatically valid.

I pray that you have the ability to push back 🫷 when needed, because this skill isn't something GPT can help you with. It will save you hours of work sometimes to just read the ticket and think really hard, is this even possible, valid or worth our time.

I wish I knew this when I stared.

It's easy for me to say this, I know my tribal knowledge, the stuff that can take 6m to pickup, and you probably can't do what I'm saying until then.

I'm back baby! 🐥